Salvin Dental Return Policy

 

All returns must be accompanied by a Return Merchandise Authorization Number (an “RMA”) issued by Salvin Dental Specialties.

 

Please contact Salvin Customer Service at 800-535-6566 or csr_team@salvin.com to begin the RMA process.

 

Returned Merchandise to Salvin, without an authorized RMA number, will NOT be eligible for credit and will NOT be returned to the sender. 

 

All Merchandise must be returned within 45 days of buyer receipt. Items must be returned in new, resalable condition in the original packaging; only unopened, unused products will be accepted for return. 

 

  • Items NOT Eligible for Return:
    • Any Merchandise that expires within twelve months.
    • Refrigerated or Hazardous Merchandise.
    • Special Order Merchandise.
    • Discontinued by Manufacturer Merchandise.
    • Open or Partial containers from original purchase size.
    • Misbranded Merchandise that has been written on or misbranded in any way.
    • Any Merchandise not purchased from Salvin.

 

  • Items Eligible for Return and Credit:
    • Wrong Merchandise Received – Merchandise shipped in error Salvin must be reported within 30 business days after receipt to receive credit. Please repackage appropriately. Salvin will pay for return shipping charges.
    • Missing Merchandise – Shortages must be reported within 30 business days after receipt to receive credit.
    • Damaged Merchandise – Damaged Merchandise must be reported within 30 business days after receipt to receive credit. All Damaged Merchandise returned to Salvin will be subject to inspection and approval prior to issuing a credit. Salvin will pay for return shipping charges.
    • Merchandise Ordered in Error – Salvin must be notified within 30 business days after receipt to receive credit. Merchandise must be returned to Salvin at the buyer’s expense. Restocking fees apply.
    • Overstock - Merchandise must be reported within 30 business days after receipt to receive credit. Please repackage appropriately. Merchandise must be returned to Salvin at the buyer’s expense. Restocking fees apply.
  • Restocking Fees may apply.

 

Any returned merchandise must be accompanied by the Salvin Return Information Form 1030-1F-Rev C. Please download, print, and fully complete the form. The sender must sign and date the applicable section, acknowledging that the product has either been sterilized in accordance with its Instructions for Use (IFU) or has not been clinically used. 

 

Returns will NOT be eligible for credit and will NOT be returned to the sender if this completed and signed document does not accompany the shipment. 

 

Product(s) must be returned via FedEx or UPS to the address below. The RMA number needs to be clearly printed on the Return Form in order to be accepted for return. 

 

Salvin Dental Specialities

ATTN: RMA# ________________

3450 Latrobe Drive

Charlotte, NC 28211

 

Return shipping charges are the responsibility of the customer unless otherwise noted above. 

 

Care should be taken when packing ALL returns to ensure that they will be received in the same condition as the original shipment. Damaged merchandise will not be accepted for return or exchange. 

 

 

SALVIN INSTRUMENT LIFETIME WARRANTY

 

Salvin Branded Instruments are guaranteed to be free from defects in workmanship and material.

 

Any Salvin instrument which proves defective in workmanship or material will either be repaired or replaced at our discretion, without charge. 

 

Warranty does not cover routine maintenance, re-tipping of carbide instruments or sharpening of scissors. Individual manufacturer warranties apply to products other than instruments.