Salvin Dental Repairs Policy 

 

At Salvin, we are committed to helping you maintain and service your equipment efficiently. Please review the following process and guidelines for submitting a repair request.

 

Before You Send Your Item

 

  • Pre-authorization is not required: You do not need to contact us before sending your item.

  • A Repair Form is required: 

    All merchandise sent for repair must be accompanied by the Salvin Repair Information Form 1100-2F-Rev C. Please download, print, and fully complete the form. The sender must sign and date the applicable section, acknowledging that the product has either been sterilized in accordance with its Instructions For Use (IFU) or has not been clinically used. 

     

    We cannot process or service any item without this form.

     

  • Customer shipping responsibility: Customers are responsible for shipping items to Salvin, as well as return shipping back to sender. We strongly recommend using a carrier with tracking.

 

What Happens Next

 

  • Item Receipt & Intake:

    Once you item arrives at Salvin, our team logs a service request in our system under your account.

     

  • Evaluation & Forwarding:

    If the item is eligible for service, it is sent to the original manufacturer or an authorized third-party repair vendor. Note: We do not perform repairs in-house.

     

  • Inspection & Quote:

    The manufacturer/vendor inspects the item and determines the required service. A repair quote (with any applicable inspection fee) is provided.

     

  • Customer Approval:

    We will share the quote with you and await your approval. No repairs will begin without your written approval.

     

  • Repair Process:

    Once approved, the vendor completes the repair and ships the item back to Salvin. 

     

  • Return Shipment:

    After the repaired item arrives back at Salvin, your credit card will be charged for the repair and we will promptly return the item to you.

 

Important Notes & Policies

 

Turnaround Time:

  • Repair timelines can vary significantly.

  • Total time includes:

    -Shipping to Salvin

    -Shipping to/from the manufacturer/vendor

    -Inspection time

    -Repair time

  • Expect longer turnaround times compared to standard orders.

Vendor Variability:

  • Each manufacturer/vendor has different:

    -Pricing structures

    -Service timelines

    -Repair process

  • Salvin does not control these variables.

Inspection Fees:

  • Some vendors charge a fee for inspection, even if you decline the repair. The customer is responsible for this fee. 

Customer Cost Responsibility:

  • Customer is charged the vendor’s inspection fee, if applicable, and the cost of the repair.
  • Customer pays for shipping of items to Salvin and the return shipping of item back to the sender.

 

Warranty Information

 

Non-Salvin Products

  • Warranty decisions are made solely by the manufacturer.
  • Salvin does not determine warranty eligibility.
  • Most items (e.g., handpieces, motors, monitors) may carry a limited manufacturer warranty, but improper use, cleaning or handling outside of manufacturer specifications may void coverage. 

Salvin Branded Instruments:

  • Are guaranteed to be free from defects in workmanship and material.
  • Any Salvin instrument which proves defective in workmanship or material will either be repaired or replaced at our discretion, without charge.  
  • Warranty does not cover routine maintenance, re-tipping of carbide instruments or sharpening of scissors. Individual manufacturer warranties apply to products other than instruments. 

 

To ensure a smooth repair process:

 

  • Always include a completed Repair Form
  • Ship items with tracking
  • Be prepared for variable costs and timelines
  • Approve quotes promptly to avoid delays

 

If you have any questions, our team is here to help guide you through the process. Please contact us by email at repairs@salvin.com or call us at 800-535-6566.